Frequently Asked Questions
TECH. HIGHLIGHTS
NEWS/ARTICLES

Account information and login

How can I change my account information?
You can log on to clicking My Account with your email address and password. Once logged in, your account information will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.

I forgot my password. How do I get it?
Go to My Account and request a new password. New one time password will be email to you.


Credit card transactions

Are credit card transactions on pinnaclefishing.com safe?
Pinnaclefishing.com store servers use Secure Sockets Layer (SSL) provided by RapidSSL.com, an encryption technology that works with industry standard web browsers such as Microsoft Internet Explorer, so that only Pinnaclefishing.com store can read a customer's personal information. If you would like more information about our credit card security policy, please read our Privacy Policy and Terms & Conditions.

Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing address is verified through your credit card company. If the billing address on your pinnaclefishing.com account differs from the billing address on your bank's records, you could be declined. You should contact your credit card company to check the address they have on file for AVS (Address Verification System) purposes.

Payment options

What are my payment options?
Pinnaclefishing.com accepts Visa, Mastercard, Discover, American Express and Paypal. We do not accept cash, personal checks, or money orders.

Sales Tax

Does Pinnaclefishing.com charge sales tax?
State laws require that ALL internet retailers collect sales tax in states where they are resident. For CA residents we charge 8.75%.

Order Tracking and Delivery

How do you calculate shipping charges?
Pinnaclefishing.com charges shipping based on total purchase dollar amount. In addition, Rods over 6’ in lengths, we charge additional shipping cost of $6.00. Please consult our Shipping Policy for more detail information.

How long will it take for my package to be delivered?
Standard UPS ground shipping generally takes from 3 to 10 business days. We ship orders from our CA warehouse. Occasional delays due to high volume occur, especially around the holidays. We will contact you if your order cannot be filled for any reason.

How can I track my order?
Once the order is shipped, a UPS tracking number is assigned. Log in to My Account and at the bottom of the screen is your order history. Click on the order # to view the shipping status and tracking number for that order. You can use the shipment tracking number on www.ups.com.

Does UPS deliver on weekends?
UPS Does not deliver on Saturday or Sunday.

Canceling & Exchange Policy

How do I cancel or change an order?
Once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return Pinnacle Fishing item(s) for any reason, please consult our Return Policy.

How do I exchange my product?
We do not offer exchanges of product at this time. If you purchased your Pinnacle Fishing product on www.pinnaclefishing.com and would like to exchange them for a different size or style, you will need to return them for a refund and then place a new order for the replacement product. Please request a Return Authorization, and return the unused items for a full refund. Then, at any time, place a new order for the correct item. Please consult our Return Policy for guidelines and procedures.


General FAQ

What is your warranty policy?
Your Pinnacle fishing product carries a limited warranty for a period of one year from the date of purchase against defects in workmanship and/or materials. During this period, Silstar Corporation of America, Inc. will perform repairs or effect replacement, at its option. The warranty extends only to the original (Consumer) owner. Purchaser should return defective rod and/or reel postage prepaid, insured with valid proof of purchase (indicating the date purchased) with $15.00 to cover return shipping and handling payable to Silstar Corporation. This warranty will be VOID if the rod or reel is found to have been subject to unauthorized alterations, abuse or damaged by failure to provide necessary and reasonable maintenance. Retailers and wholesale outlets for Pinnacle products are NOT authorized to perform warranty repairs or exchange on behalf of Pinnacle/Silstar. Pinnacle reels and rods not covered by Pinnacle warranty may be repaired at nominal charge provided these reels and rods are returned postage prepaid. We reserve the right to replace a discontinued model with a current comparable model of our choosing. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For the details of how to get warranty service, please refer to Warranty & Service page.

How do I get service on product that is out of Warranty period?
Contact our Warranty & Service center at (888) 547-9998 EXT. 2 or customerservice@pinnaclefishing.com

Can I return damaged Silstar/Pinnacle product to the dealer for a replacement?
Silstar/Pinnacle dealers and distributors are not authorized to perform warranty work. Silstar/Pinnacle has the sole authority to determine whether a product will be repaired or replaced under the terms of our warranty policy.

Can I get parts for my Silstar/Pinnacle reel?
We carry extensive inventory of parts for repair. Please contact our Warranty & Service Center at (888) 547-9998 EXT.2 or customerservice@pinnaclefishing.com for availability. For your convenience, you can review Parts Diagram section for the parts that you are looking for.

To order a reel part, please have following information before contacting us:

1.) Name of the Reel (ex. Matrix, Optimus, Deadbolt...)

2.) Reel Model Number (ex. DBS40, MTH10HS...)

3.) Part Number from Part Diagram

If possible, color of the reel and approx. age of the reel from date of purchase.

Can I get a rod section?
Rod sections are not stocked for purchase or replacement. If your rod is covered by Warranty, you may send remaining part of rod with other requested documents for warranty replacement. Go to Warranty & Service section for details.

Can my broken rod be repaired?
Our Warranty & Service center is not able to perform repair for broken rod. Broken rod will be replaced in lieu of repair if rod is covered by Warranty. Go to Warranty & Service section for details and requirements.

Where can I purchase Pinnacle Fishing products?
Pinnacle Fishing products are available at most fishing tackle stores and your local fine sporting goods retailers. If you can not find retail store near you and/or your local store does not have product that you are looking for, visit pinnaclefishing.com for entire products selection of Pinnacle Fishing Tackle.

 


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