Return Policy

 You have 30 days from the day your item shipped to initiate a return.

  •  ALL items must be received in their original, unused condition and must include all original packaging. If our service department is unable to accept your return, the merchandise will be returned to you without credit.
  •  We only accept return on items purchased at www.pinnaclefishing.com
  • A refund will be issued for the purchase price only. Shipping Charges will not be refunded.
  • Credit will only be applied to the original credit card account used for purchase.
  • If our warehouse is unable to accept your return, merchandise will be retruned to you without credit.
  • Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
  • You will receive a confirmation email when your account has been credited.

 

Returns Procedure

1.    Click this link to submit a Return Authorization. (You must ship your return within 5 days of receiving your return authorization number)

2.    Log in with your first & last name and your email address or order number.

3.    Select the invoice number, the item number, item (s) and quantity you wish to return from the invoice.  If you’re not sure of the invoice number refer to your account information history.

4.    Fill in each field on the Return Information Form.  Once all information has been entered, Click ‘Return’ to assign a Return Authorization Number (RA#).

5.    Print 2 copies of the return information sheet.  Enclose one copy of the return authorization information sheet with your return and keep one for your records.

6.  Send product(s) to

     Please contact our Customer Service Department at 888-547-9998 X 2 for an up to date return center location.

7.    You will receive a confirmation email when your account has been credited.  Once the Merchandise is received, it takes 3 to 5 business days to process the return.







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