Having a rod or reel break is an unpleasant experience to say the least. We understand that there’s never a “good” time for this kind of thing to happen. While it’s extremely rare for a Pinnacle product to be defective, and even less likely for such a product to pass through our stringent quality control system, such things are possible. Heck, even the world’s best angler can experience an “off” day out on the water. In the unlikely event your Pinnacle reel or rod does have some kind of defect, rest assured that we have one primary concern: remedying the problem quickly and without hassle, so you can get back into fishing action. With this in mind, Pinnacle has developed the following product warranty service plans. To take advantage of these policies we require that: 1) the equipment breakage/failure is clearly due to an error on our part, and not the result of a slammed car door or another situation involving misuse or mishandling, and 2) the specified warranty period for the product in question has not expired.
Below are specifics on each of Pinnacle’s warranty policies, including information on filing a warranty claim and sending a product to Pinnacle for repair or replacement under warranty. The Silver Level Service Plan applies to all Pinnacle reels, including Tournament Class models, as well as all Pinnacle rods (with the exception of Tournament Class Perfecta rod models). All Tournament Class Perfecta rods are backed up by the Limited Lifetime Warranty described in the following section.
SILVER LEVEL SERVICE PLAN (1-YEAR LIMITED WARRANTY)
Each Pinnacle/Silstar reel and rod (excluding Pinnacle Tournament Class Perfecta rod models) carries a limited warranty for a period of one (1) year against defects in workmanship and materials.For one (1) year from the original date of purchase, Silstar Corporation of America, Inc. will perform repairs or effect replacement at its option. This warranty extends only to the original (Consumer) owner with valid proof of purchase. The original warranty is non-transferable.
Purchaser should return defective rod and/or reel postage prepaid, insured with valid proof of purchase (receipt indicating date of purchase) with $15.00 to cover return postage/handling made payable to Silstar Corporation of America, Inc. This limited warranty will be VOID if the rod or reel is found to have been subject to unauthorized alterations, abuse or damaged by failure to provide necessary and reasonable maintenance.
Retailers and wholesale outlets for Pinnacle products are NOT authorized to perform warranty repairs or exchange on behalf of Pinnacle/Silstar. Pinnacle/Silstar reels and rods not covered by warranty may be repaired at nominal charge provided these reels and rods are returned postage prepaid. We reserve the right to replace a discontinued model with a current comparable model of our choosing. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
LIFETIME LIMITED WARRANTY
This policy applies to Pinnacle Tournament Class Perfecta Rods ONLY.
Pinnacle Fishing (Silstar Corporation of America, Inc.) backs up every Perfecta™ DHC5 rod with a Lifetime Limited Warranty covering defects in workmanship and/or materials for the lifetime of the product from original date of purchase. This warranty extends only to the original (Consumer) owner with valid proof of purchase, and is non-transferable. Warranty Registration form information will be used to substantiate that you are the original owner.We reserve the right to replace a discontinued model with a current, comparable model.This warranty will be VOID if the rod is found to have been subject to unauthorized alterations, abuse or damaged due to lack of necessary maintenance. Retailers/wholesale outlets for Pinnacle products are NOT authorized to perform warranty repairs/exchanges on behalf of Pinnacle/Silstar. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
For warranty service, return the defective rod, postage prepaid/insured, with valid proof of purchase (receipt indicating purchase date), a check or money order in the amount of $25.00 made payable to Silstar Corporation of America, Inc., (for return postage and handling), return shipping address, telephone number and e-mail address, plus a note describing what happened.
RETURN AUTHORIZATION FORMPlease contact our Customer Service Department at 888-547-9998 X2 for a Return Authorization Form to be included with your returned product(s).
SEND PRODUCT & COMPLETED RETURN AUTHORIZATION FORM TO:
Pinnacle Fishing/Silstar Consumer Warranty & Service Center
Irvine, CA 92618